Refund policy

Thank you for shopping with Rynex. We value our customers and aim to provide quality products and services. Please read our Refund Policy carefully.

1. Returns & Refund Eligibility

Refunds or exchanges may be considered under the following conditions:

* The item received is damaged, defective, or incorrect
* The product is returned within 5 days of purchase
* Proof of purchase or receipt is provided
* The item is unused and in its original packaging where applicable

2. Non-Refundable Items

The following items/services are not eligible for refunds:

* Used or opened products
* Sale or clearance items
* Gift cards or vouchers
* Customized or special-order items
* Services already rendered

3. Refund Process

To request a refund or exchange, customers must contact us via:

* 📞 +27 790 315 679
* 📧 kagisoton2@gmail.com

Please include:

* Order number
* Proof of purchase
* Reason for the refund request
* Photos of the item if damaged or defective

4. Refund Approval

Once your request has been reviewed and approved:

* Refunds will be processed using the original payment method where possible
* Processing times may take between [3–10] business days depending on the payment provider or bank

5. Exchange Policy

Where applicable, we may offer an exchange instead of a refund for damaged, defective, or incorrect items.

6. Shipping Costs

* Customers may be responsible for return shipping costs unless the item received was incorrect or damaged
* Original shipping fees are non-refundable unless otherwise stated

7. Cancellation Policy

Orders may only be cancelled before they have been processed or shipped.

8. Contact Information

For any refund or return enquiries, please contact:

Rynex 
📞 +27 676 343 401
📧 kagisoton2@gmail.com
📍 1666 Olifantsfontein industrial 

We appreciate your support and thank you for choosing Rynex.