FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

You can place an order through our Shopify Store 

1. What payment methods do you accept?

We accept:

* EFT/Bank Transfer
* Debit/Credit Cards
* Cash Payments
* Mobile Payments 

1. How long does delivery take?

Delivery times may vary depending on your location. Orders are usually processed within [1–5] business days.

1. Do you offer refunds or exchanges?

Yes, refunds or exchanges are available according to our Refund Policy. Items must meet the return requirements.

1. Can I cancel my order?

Orders can only be cancelled before they have been processed or shipped.

1. How can I track my order?

Once your order has been shipped, tracking details will be shared with you where applicable.

1. Do you offer nationwide delivery?

Yes, we deliver nationwide within South Africa. Delivery fees may apply depending on your location.

1. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your proof of purchase and photos of the item so we can assist you promptly.

1. How can I contact customer support?

You can reach us through:

* 📞 +27 676 343 401
* 📧 kagisoton2@gmail.com
* 📱 +27 790 315 679
* 🌐 www.Rynex.co.za 

1. What are your business hours?

Always Active Online Store 

1. Are your products authentic and high quality?

Yes, we strive to provide high-quality and authentic products to all our customers.

1. Do you take custom or bulk orders?

Yes, custom and bulk orders may be available depending on the product or service. Please contact us for more information.

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Still have questions?
Feel free to contact Rynex anytime — we’re happy to assist you.